Privacy Policy

This Privacy Policy explains how Tume Activewear ("we", "our", "us") collects, uses, stores, and protects your personal information when you visit or use our website https://shop.tumeactivewear.com/ (Site), purchase our products, or interact with us.

We respect your privacy and are committed to safeguarding your personal information in accordance with applicable privacy and consumer protection laws.

By accessing or using our Site or services, you agree to the terms of this Privacy Policy.

1. Our Commitment to Your Privacy

We recognise that your privacy is important. We are committed to handling your personal information responsibly, securely, and transparently.

This policy applies to:

customers and purchasers;
visitors to our website;
users of our services; and
members of the public who contact us.

2. Information We Collect

The types of personal information we may collect include:

full name
email address
phone number
billing and shipping address
order and purchase history
payment details (processed securely via third‑party payment providers)
account login details
date of birth (where required)
communications and enquiries

If you interact with us through social media or online platforms, we may collect:

your public username
public profile information
content you choose to share with us

We may also collect non‑identifiable information such as:

IP address
browser type
device information
pages visited
cookies and usage data

This information helps us improve our website and services.

You may choose not to provide certain personal information, but this may limit our ability to provide products or services to you.

3. How We Collect Information

We collect personal information in several ways, including when you:

create an account
place an order
contact us by email, phone, or website forms
subscribe to newsletters or promotions
participate in surveys or competitions
browse or interact with our Site

Cookies

Our Site uses cookies and similar tracking technologies to:

improve user experience
remember preferences
analyse website traffic
support marketing activities

You may disable cookies in your browser settings, though some features may not function properly.

4. How We Use Your Information

We use your personal information to:

process and fulfil orders
deliver products
manage your account
respond to enquiries and support requests
verify identity
process payments and refunds
send order confirmations and updates
provide customer service
improve our website and services
conduct analytics and research
send promotional or marketing communications (you may opt out at any time)

We may send marketing emails about new products, offers, or updates. Every marketing message includes an unsubscribe option.

We may also use aggregated or de‑identified information for reporting and business analysis.

5. Disclosure of Personal Information

We may share your information with trusted third parties where necessary to operate our business, including:

payment processors
shipping and courier services
website hosting and IT providers
marketing platforms
analytics providers
professional advisors

We may also disclose information where required by law or to protect our legal rights.

If our business is sold, merged, or transferred, your information may be transferred as part of that transaction.

We do not sell your personal information to third parties.

6. International Data Transfers

Some of our service providers may store or process data outside your country. Where this occurs, we take reasonable steps to ensure your information is protected using appropriate safeguards and contractual protections.

By using our Site, you consent to such transfers where necessary to provide our services.

7. Security of Your Information

We take reasonable technical and organisational measures to protect your personal information from misuse, loss, unauthorised access, or disclosure.

These measures include:

secure servers
encryption technologies
restricted access controls
secure payment gateways

However, no internet transmission is completely secure. You provide information at your own risk.

You are responsible for keeping your account login details confidential.

8. Third‑Party Websites and Services

Our Site may contain links to third‑party websites or social media platforms.

We are not responsible for the privacy practices of those third parties. We recommend reviewing their privacy policies before providing personal information.

9. Access and Correction

You have the right to:

request access to the personal information we hold about you
request corrections to inaccurate or outdated information
withdraw consent to marketing communications
request deletion of your account where legally permissible

To make a request, please contact us using the details below. We may need to verify your identity first.

10. Retention of Information

We retain personal information only for as long as necessary to:

provide our services
comply with legal obligations
resolve disputes
enforce agreements

When no longer required, information is securely deleted or anonymised.

11. Children’s Privacy

Our Site is not intended for children under 13 years old. We do not knowingly collect personal information from children without parental consent.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated date.

We encourage you to review this policy periodically.

13. Contact Us

If you have questions, complaints, or requests regarding this Privacy Policy or your personal information, please contact us:

Tume Activewear
Website: https://shop.tumeactivewear.com/
Email: support@tumeactivewear.com

We aim to respond to enquiries promptly and resolve complaints as quickly as possible.